Self-service for all! Accessible self-service-machines
IS-1391E
Year of production: 2006
Year of English translation: 2008
Pages: 54
Language: English
In recent years, we have seen a substantial increase in the number of areas in which we now expected to serve ourselves. Activities we previously received assistance in doing, we now perform ourselves, such as withdrawing money from the bank, buying petrol, tickets or a cup of coffee. This guide covers the topic of self-service machines. In this context a self-service machine means any device for public use where the customer alone operates the machine to purchase an item or has a service performed.
The design of self-service machines is decisive for ensuring that most people can use them. Flexible, simple, intuitive systems ensure that the machines can be used by most people and are thus a good business strategy. Key words in this context are accessibility and user-friendliness. By applying the principles of universal design, it is possible to ensure that self-service machines address the diverse needs of all people in society.
The guide Self-service for all? was compiled by Human Factors Solutions in 2000, on commission from the Delta Centre. This revised version attaches importance to the principles of universal design and methods that should be used in developing self-service machines. There is an accessibility checklist at the back of the booklet based on the content of this guide.
This publication is an English translation of the booklet “Selvbetjening for alle! Tilgjengelige automater”. Certain sections specific to Norway have been omitted in the translation, as well as some graphics.